️ Home Team Boat Rental Support

Welcome to the Home Team Support Center. We are dedicated to ensuring your entire experience—from booking to launch—is seamless and stress-free.

1. Quick Support Topics

Please review the resources below for immediate assistance with the most common issues:

Booking Issues: If you receive an error during payment or confirmation, please try clearing your app’s cache (via your phone’s general settings) and restart the app. If the error persists, contact us immediately with your transaction attempt date and time.
Cancellation Policy: All cancellations are managed through the App under the “My Trips” section. Our full refund policy details are available in the Terms of Service.
Vessel Information: All specifications, safety gear details, and capacity limits (up to 9 people) for our premium vessel (and any supplemental rentals) are listed directly on the booking page.

If you cannot find the answer you need in the app or the resources above, please contact our support team. We monitor these channels 7 days a week.

Issue Type	Contact Method	Expected Response Time
Technical Support (App crashes, payment errors, login issues)	Email: krooluhvdigital@gmail.com	Within 12 hours
Booking & Service Inquiries (Scheduling, vessel availability, add-ons)	Email: krooluhvdigital@gmail.com	Within 24 hours
Urgent Issues (Same-day logistics, immediate charter concerns)	Phone: 202.999.9774	Immediate (During Operational Hours: M-F 10AM – 4PM PST

Privacy Policy: For details on how we collect, use, and protect your data, please see our PRIVACY POLICY
Terms of Service: For information regarding booking confirmation, liability, and cancellation terms, please see our TERMS OF SERVICE

We appreciate your business and look forward to getting you on the water!